- It is both teams’ responsibility to verify the eligibility of both teams rosters and all players playing in the match prior to starting a match. Any team playing with an ineligible player will forfeit the match.
- The only players eligible to play in the match are the players from the team roster. Once a match is confirmed, the eligible players from both teams will be displayed on the match card.
- All gamertags on a team’s roster must be valid. All gamertags must match the gamertags seen on the match card.
- Teams have 10 minutes from the scheduled start time to replace any ineligible players with an eligible substitute from the team’s roster.
- In the even that your opponent has an ineligible player, please submit a ticket to customer support along with any valid proof showing the ineligible player.
- Team rosters will lock 2 weeks prior to the end of the season at which point no player can be added or removed from the team’s roster.
- Teams have 10 minutes from the scheduled start time to be ready and begin the match. For a team to be considered ready, all members must be present and ready to play. In the event that one team is not ready to play after 10 minutes, the team that is ready to play may submit a no show result. The higher ranked team is required to invite the lower ranked team to the match.
- Do not report that you have won the match. To receive a no show win, you will need to submit a match issue within 30 minutes of the scheduled start time. If you have any evidence, be sure to submit it in your ticket.
- In the event of a disconnect prior to the first kill of the match, the match is to be restarted.
- If a player disconnects from the map while their team is losing that map, the team automatically receives a loss for that map.
- If a player disconnects from the match while they are winning that map, the match must be replayed from the point of disconnect. The point of disconnect refers to the score of the map at the time of disconnect. For example if the score is 2 for team A and 1 for team B, then the match is to be replayed with the team A leading by a score of 2 to 1.
- If you need to cancel a match prior to the scheduled start time of a match, simply open the match card and select the ‘Request Cancel’ button on the top left hand side of the match card. You will then be prompted to enter your reason for cancelling the match. A notification will appear on your screen indicating whether your opponent accepted or refused your request to cancel the match.
- Both teams are responsible for reporting the match within 15 minutes of its completion. If neither team reports the results of the match within 24 hours, the match will be cancelled. Both teams are awarded (bonus XP for reporting the match results.) If your opponents report incorrect match results you will need to dispute the match results. Both teams are required to submit a ticket to support including any valid proof. Match disputes may take up to 3 hours to be resolved.
- Teams that fail to report matches and or intentionally dispute match results will be penalized. Intentionally disputing match results is defined as reporting match results that the player knows to be false.
- Teams found intentionally reporting the loss for a match without playing the match or found reporting the win prior to playing or completing the match will be penalized.
- All matches must be reported correctly. Any issues during or post match must be reported once the match is completed. You can then submit a ticket with valid proof to be verified by our customer support team.
- To submit a ticket prior to the start of a match, simply go to the support page by selecting the ‘Support’ tab on the top right hand side of the screen. From there you can crate and submit a ticket to customer support. You can track all you open tickets from the support page as well.
- In the event that your opponent reports incorrect or false match results, you will be asked to confirm of dispute those reported results. If you choose to dispute the results your opponent has reported you will be prompted to fill out the dispute form. Select the reason for disputing and add any additional information. Please add any evidence you have to have your issue resolved as quickly as possible.
- If the match results have been set and you would like to dispute those results you can do this by selecting the ‘Submit an Issue’ link on the top left hand side of the match card. You will be prompted to fill out a match ticket form. Select your reason for disputing and add any additional information. Please add any evidence you have to have your issue resolved as quickly as possible.
- You can contact customer support at any time using the “Support” tab on the top right hand side of any page of the site. Select your issue, the subject of your ticket and tell us everything you can about your issue. Attach any evidence to you have to have your issue resolved as quickly as possible. You can view any of your current and past tickets from the same “Support” tab.
- All proof submitted in your ticket must be for the match in question. Incorrect evidence will delay your issue form being resolved.
- You can attach all evidence when submitting your ticket as an attachment or URL link.
- Your evidence must be clear and concise. The best forms of evidence are video and photo evidence that include the date, time, all player names, final score and your issue.
- For all cheating or glitching claims, the burden of proof is on the accuser.
Reporting incorrect results
The act of intentionally reporting incorrect results for your matches
- First Offence: 24 hour suspension
- Second Offence: 48 Hour suspension, 50 ME Points deducted
- Third + Offence: Account Closure
Any attempt to earn wins without playing your match will be considered boosting. The use of multiple accounts to play against yourself will be considered boosting. Any matches against friends or family may be voided at the discretion of the ME staff.
- First Offence: 48 hour suspension, minimum of 500 ME Points deducted (Calculated based on number boosted games)
- Second Offence: 7 day suspension, minimum of 1000 ME Points deducted (Calculated based on number boosted games)
- Third + Offence: Account Closure
Verbal harassment of ME users or Staff
The use of abusive, violent, insulting, indecent, lewd, slanderous, pornographic, threatening and harassing language of any kind towards other ME users or Staff.
- First Offence: 24 Hour suspension, 50 ME Points deducted
- Second Offence: 3 day suspension, 200 ME Points deducted
- Third + Offence: Minimum 7 days suspension, 500 ME Points deducted
How To Record Evidence For Xbox One
Upload Studio App
Visit the Xbox store and download the Upload app, it offers Game DVR, a feature that enables you to record the best moments in your games. You can then use the Upload app to share the clips with friends or browse clips from games of interest.
To start, just boot up the game you want to capture. Once the game is loaded, use the voice command system of the Xbox Kinect, allowing players to say "Xbox, Record That" to grab a clip from the game you are playing. If you are not using a Kinect, simply go into Game DVR via the Games and Apps page. Once the clip has been recorded, you can bring up the Snap window, which functions as an all-in-one pin board and feed for the Xbox One.
Install the YouTube App from under the App section of Xbox Live’s Store.
Sharing on YouTube
Once you have completed your clip, you can upload it to YouTube by using the YouTube App and selecting your chosen clip from “My Uploads”.
How To Record Evidence For Playstations 4
To start, just boot up the game you want to capture. Once the game is loaded, every time you click the Share button, the PS4 starts and stops recording.
Use The Share Button
Click and hold the Share button on your controller whenever you're ready to edit and share your clip. This will automatically bring up the Video Upload or Screenshot Upload options. Click on Video Upload.
Upload To Facebook
In order to publish the clip to YouTube later, you’ll need to upload the video to Facebook first. If you haven’t linked your PS4 to Facebook, follow these steps to do that. Once you’re done, trim your video and select upload. You’ll be able to return to your game while the console deals with this in the background.
Find Your Video's URL
Once your video’s uploaded, visit your Facebook profile on a computer or laptop. You should be able to find the clip on your profile’s timeline. Directly beneath your username, you should see a hyperlink outlining when the media was uploaded. Click on this to bring up the video’s own page. Beneath the movie player, to right hand side of any comments, you should see a list of options. Click the one labelled ‘Get Link’. This will bring up a URL, which you must add to your clipboard.
Download Your Clip
Visit SaveFrom.net on your computer and paste the URL that you just copied from Facebook into the input box. Click the ‘Download’ button and you should see a preview of your video. You can opt to download in HD (high definition) or SD (standard definition). Note that the latter will result in a smaller file, but the quality will be significantly reduced. Right click on your preferred option and select ‘Save As’. Select a directory on your computer, and begin to download the clip.
Upload To YouTube
Once the file has downloaded to your computer, you can then upload it to YouTube. Simply visit the video sharing website with your web browser, and select the ‘Upload’ button. Follow the steps, ensuring to select the correct file to re-upload. It will take a few moments to upload the file depending on your connection speed, but once you’ve completed the transfer, your video will be available for the world to see.